Your Mental Health Matters

Our clinicians have expertise in many specialties and can treat most psychiatric conditions including:

• Depression
• Anxiety
• ADHD
• PTSD
• Psychotic Disorders
• Substance Use Disorders
• Eating Disorders

Once you have an appointment, you will be sent an email and/or text message confirmation. This will include the link to your telemedicine meeting room. Before, or at the time of your appointment, you will click on this link from the device you want to use (laptop, tablet, or phone) and this will put you in the provider’s meeting room. As soon as they are ready to see you, they will begin the session and see them in a large video format with a small picture of yourself (so you can make sure that camera is pointed at you and you are within view). The connection uses a web based video service and the page is secured with SSL, similar to what is used by banks, so the video is fully secure. The provider will have already received your initial paperwork and based on that information will begin discussing the issues you are facing and how they can help. They will take and save notes on the session, so whether you see them again or another provider, the information from the session is stored within our secure, HIPAA-compliant medical record. At the conclusion of the session the provider will schedule a follow-up appointment, if appropriate, and can do so while you are still in the video call. You will then exit the video - no software is installed and no changes are made to your device so there is nothing to uninstall.

Upon registering in our patient portal, you will provide authorization for PsychConnect to charge your credit card for all scheduled telehealth services. Please see our cancellation / no show policy.

Please remember to cancel or reschedule 24 business hours or more in advance. You will be responsible for the entire appointment fee if cancellation or rescheduling happened less than 24 business hours before the start of the appointment, or if you do not show up to the appointment.

Our providers may recommend short term disability after a patient has been evaluated over the course of a few sessions. We do not work on cases involving long term disability.

You can request a psychiatric evaluation with an APRN to determine if prescription medication which is not classified as a controlled substance (e.g. naltrexone) would be a clinically appropriate course of treatment. At this time, PsychConnect providers will not issue prescriptions for controlled substances to treat substance use disorders.

You can also request an appointment with a counselor to determine whether participation in behavioral therapies such as cognitive-behavioral therapy (CBT), motivational enhancement therapy or contingency management therapy could be beneficial to your recovery.

You can contact our recruiting department through our website at www.faspsych.com or call 480-970-9097 and ask to speak with a recruiter.